Custom Home Warranty OKC Metro Area

Our Commitment to Your “Hidden Haven”

At Hidden Haven Homes, our relationship doesn’t end when we hand over the keys. We provide a comprehensive Custom Home Warranty OKC Metro families can rely on. If you are experiencing a warrantable issue in your new home in Newcastle, Blanchard, or the surrounding OKC Metro, please use the form below to notify our team. Our custom Home warranty OKC Metro program ensures your investment is protected.


How the Warranty Process Works:


  • Submission: Complete the form below with as much detail as possible.
  • Review: Our team will review your request and verify warranty coverage.
  • Scheduling: We will coordinate with our trusted trade partners to address the issue.


For emergency items (such as total loss of heat or major plumbing leaks), please refer to the emergency contact list provided in your homeowner manual.

Table of Contents

  • Our Commitment to Your “Hidden Haven”
  • Emergency vs. Non-Emergency Requests
  • Extended Structural Warranty
  • What is Covered in the First Year?
  • Seasonal Home Maintenance Checklist

Emergency vs. Non-Emergency Requests

To ensure the fastest possible response for our homeowners, it is important to distinguish between standard warranty repairs and emergency situations.

What Defines a Warranty Emergency? An emergency is a situation that creates an immediate threat to your safety or can cause significant damage to your home if not addressed instantly. These include:


  • Plumbing: A total stoppage of the main sewer line or a major water leak that requires the main water valve to be shut off.
  • Electrical: Total loss of power to the home (after checking with your utility provider) or a sparking electrical component.
  • HVAC: Total loss of heat when the outside temperature is below 50°F, or total loss of air conditioning when the temperature is above 85°F.
  • Water Intrusion: Significant roof leaks or water entering the home during a storm.

Extended Structural Warranty

Every Hidden Haven Home is backed by an industry-leading 10-year structural warranty through Maverick. While we handle your initial 1-year builder warranty items directly, your Maverick coverage provides long-term peace of mind for your home’s structural integrity.

  • Need to file a structural claim? Log in to the Maverick Beacon Portal.
  • First time logging in? You can Activate Your Account using the email address provided at closing.

Please complete the form and we will get back to you as soon as possible. Thank you

What is Covered in the First Year?

During your first year in your new Hidden Haven Home, we provide a “Fit and Finish” warranty. This covers defects in materials and workmanship. Typical items addressed during the first year include:

  • Drywall & Paint: Minor cracking or nail pops that occur as the home naturally settles during the first four seasons.
  • Carpentry & Cabinets: Adjustments to cabinet doors, drawers, or interior trim.
  • Electrical & Plumbing: Issues with fixtures, outlets, or leaks not caused by secondary damage.
  • Heating & Cooling: Ensuring your HVAC system is performing to design specifications for the Oklahoma climate.
  • Appliances: Most kitchen appliances are covered by the manufacturer’s warranty, but we can help you find the right contact info.

Please note: Normal wear and tear, landscaping maintenance, and homeowner-caused damage are not covered under the limited warranty.


o keep your Hidden Haven Home in peak condition and protect your warranty coverage, we recommend following this simple maintenance schedule tailored for the Oklahoma climate:

Seasonal Home Maintenance Checklist

Monthly Tasks:


  • HVAC Filters: Replace filters monthly to ensure system longevity and indoor air quality (especially during peak OK summer and winter).
  • Smoke & CO Detectors: Press the test button to ensure all alarms are functioning.
  • GFI Outlets: Test and reset ground-fault circuit interrupter outlets in kitchens and baths.


Every 6 Months:


  • Exterior Inspection: Walk the perimeter of your home. Check for any drainage issues or soil pulling away from the foundation (common in Oklahoma clay).
  • Window Tracks: Clean debris from window tracks and ensure weep holes are clear.
  • Water Heater: Briefly drain the tank to remove sediment buildup.


Annual Tasks:


  • Caulking: Inspect exterior caulking around windows and doors; touch up as needed to prevent moisture intrusion.
  • Gutter Cleaning: Clear leaves and debris to ensure water flows away from your foundation.
  • AC Service: Have a professional tune-up your condenser unit before the summer heat hits.